Part-time Front Desk Receptionist

Location: San Francisco, CA

Department: PCH Labs

Type: Part Time

Min. Experience: Entry Level

About the role

We are seeking a part-time Front Desk Receptionist to join our team. We’re looking for a dynamic and energetic person interested in a unique and diverse opportunity to utilize their left and right brain. In this role, you will gain exposure to product design and start-up cultures.

You will be the face of PCH International to our clients, guests, employees, friends, and delivery agents and be an extension of our cultural beliefs in warmth, friendliness, and collaboration to all who visit our office. The part-time Front Desk Receptionist will be responsible for keeping the building running smoothly and be our number one evangelist to incoming guests. The right candidate will make everyone feel welcome.

We’re looking for someone who is service oriented. He or she feels empowered by creating outstanding and meaningful experiences for every person who walks through our doors. You are the ultimate host and are excited about taking ownership of the front desk and first floor experience, which is our community space. You’re passionate about people and about our business. The ideal candidate will have: stature, presence, good intuition, good judgment, and empathy. You will learn our business and be able to explain what the various operations are in the building. You will learn people’s names and greet people as appropriate. You will anticipate needs and no job will be too big or too small for you to tackle! We’re looking for someone who has authority, and who loves working as part of a team. This person is solutions-oriented, and is able to work independently. We know you will be hard to find!

This role will be 15-20 hours/week.

 

Who you are:

  • You are service oriented.
  • You are organized.
  • You are great at collaborating.
  • You know how to combine excellent communication, good judgment, and interpersonal skills in your day-to-day job.
  • You are proactive, enthusiastic, smart, worldly, and organized.
  • You love helping people, and being of service.
  • You possess a strong work ethic.
  • You are passionate and big on culture.
  • You are able to juggle tasks and prioritize.
  • You love achieving results.
  • You possess a good sense of humor.
  • You look for ways to surprise and delight those around you.
  • You have a strong willingness to learn.
  • You are flexible about taking on extra tasks or doing things “outside” your responsibility -- because you know how important it is to keep things moving.
  • You are not a pushover; you are self-assured and confident.

 

Responsibilities:

General/Admin

  • Make sure first floor of the building is looking great and under management
  • Provide office management and admin support
  • Manage shipping and mail
  • Greet clients, guests, and anyone who visits our facilities
  • Own the first floor and be the face of the company
  • Answer and direct incoming calls
  • Maintain positive client relationships
  • Make coffee throughout the day
  • Plan activities as needed with other members of the team
  • Anticipate issues and help manage them
  • Juggle multiple tasks and do this with humor and a positive attitude
  • Maintain customer confidentiality

Space

  • Keep the building neat and tidy (We have a janitorial service, but we need someone who is always there to catch the little and big things that can slip through)
  • Ensure that our kitchen is well-stocked and maintained

 

Qualifications:

Ideal candidate will have a minimum of 3 years of working experience

Previous hospitality or retail experience a plus

 

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